Get on the Fast Track with SMART Goals
You’re in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can’t be successful by just running in place each day. To get moving, set well defined goals for every...
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
You’re Promoted! (Do You Become Friend or Foe?)
Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....Follow Us!