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Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Featured Article
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Recent Articles
Five Hiring Trends for the New Year
There’s no doubt that the last couple years have altered many aspects of business, including how to recruit and hire talent. With staffing being a major issue for many organizations right now, it may be time to think outside the box in order to find the right...
Do You Need a Gratitude Adjustment?
As a team leader, what are you thankful for this year? Maybe you’re thankful that, for once, nobody called in sick on your busiest day. You might be thankful for the supplier who was actually on time with the right order. If you’re really lucky, you might even be...
How Would an Employee Volunteer Program Benefit Your Company?
Employees today are becoming increasingly conscious of social responsibility, and corporate values are playing a larger role in their career choices. Job seekers want to be part of an organization that shares their values and demonstrates an active interest in serving...
Five Reasons Online Training Fails (And What You Can Do About It)
A successful employee training program is the foundation of any business; without well-trained employees, you cannot expect your business to excel. One of the greatest benefits to online training is the flexibility it offers, but success isn’t always guaranteed. In...
What’s in Your Nightmare?
Regardless of your stance on taking work home with you, occasionally there are still certain aspects of your job that may haunt you even after hours. These management nightmares make up the most stressful aspects of your job during the day, and if left unchecked can...
You Might Be a Scary Boss If…
All employees have their own definitions of a “scary boss” – whether it’s someone who doesn’t understand boundaries, calls during vacations, blames others for their mistakes – and they can most likely immediately conjure a name and face to fit that definition. You...
Overcoming Staffing Challenges
With the economy improving, as a business manager or owner, you can just sit back, relax, and watch the sales roll in, right? Not quite. As the labor market changes, the availability of applicants for staffing tightens. Many managers respond to this with a strategy of...
Reminder: Knowledge Retention Matters
Henri Barbusse, a French novelist from the late 19th century said, “People are machines of forgetfulness.” Around that same time, German psychologist Hermann Ebbinghaus coined the term “the forgetting curve,” referring to how knowledge retention declines over time....
Can’t We All Just Get Along?
Albert Einstein once said, “In the middle of difficulty lies opportunity.” When you’re knee-deep in a difficult situation, it may be hard to hold on to that perspective. Keep this in mind: Managing conflict effectively leads to positive change for you, your team, and...
5 Reasons to Implement Digital Signatures
More and more businesses are relying on digital signatures for important human resources documentation. It’s always been a challenge for HR professionals to manage and maintain documents requiring employee signatures, and that challenge is growing as more people to...
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
