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How to Improve Customer Loyalty
When it comes to building customer loyalty, you can’t just put it on your to-do list, get it done, and mark it off. Creating repeat customers is a process that should be ingrained in every aspect of your company, from your training programs to your marketing...
Featured Article
How to Improve Customer Loyalty
When it comes to building customer loyalty, you can’t just put it on your to-do list, get it done, and mark it off. Creating repeat customers is a process that should be ingrained in every aspect of your company, from your training programs to your marketing...
Recent Articles
Employee Recognition for a Job Well Done
Employee recognition is a sure way to encourage a team environment, but it won't happen overnight. You can speed up the process by recognizing team members for their continued efforts. There are so many ways to reward employees for consistently good behavior -- and...
What Are Your Training Goals?
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
5 Most Effective On-the-Job Training Strategies
Sad but true - employees disappoint us sometimes. Some lack the motivation to try new tasks, others seem unwilling to take on greater responsibilities. Before you label these employees as lazy, consider that the root of these behaviors may be employees’ fears of...
Responsible Tobacco Sales Training
When it comes to regulated products such as tobacco, your sales strategy has as much to do with compliance as it does with the products you offer. Every state has laws restricting the sale of tobacco products to minors, and those laws mean business. Breaking them, or...
Who’s Minding the Store? How to Stop Employee Theft
Employee theft always comes as a shock. After all, these people are family. But it happens—even in the best run operations. In fact, according to the United States Chamber of Commerce, 75 percent of employees steal from their workplace and most do it repeatedly. The...
Management Tip: Open Communication
A communication tip for managers: Open your mind before opening your mouth. Would you want to be spoken to the way you speak to your employees?See where your communication skills fit into the examples below. Then consider if you need to make some changes to improve...
