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Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Featured Article
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Recent Articles
How Poor Service Affects Your Profits
Every time we go to a store, eat at a restaurant or call about a bill, we are either entering "Consumer Arena of Service Heaven" or "Service Hell," braced for battle, brimming with expectations, hoping for service excellence, but more often than not, we end up...
Why Every Business Needs to Offer First Aid Training
No matter what type of business you operate, your employees are your most valuable asset and you have an obligation to protect them. Providing adequate first aid training and supplies is one of the many ways you can provide a safe and productive work environment....
Tracking Employee Training
No matter what industry you're in, your staff is still your most valuable asset. On the front lines every day, employees have the most influence over important success factors, such as customer loyalty, sales goals, company culture, and legal compliance. Each one of...
Why You Should Be Cross Training Your Employees
Staffing shortages have become widespread regardless which industry you work in. With hiring the right employees becoming increasingly difficult, it’s possible the solution isn’t to add new talent, but to work with the employees you already have. By taking the time to...
Grow Your Employees, Grow Your Business
The change in seasons is the perfect time to evaluate your staff training program. Think about your employees like the flowers that are popping up this this time of year. Some of their growth is innate, of course, but the biggest blossoms need the right environment to...
8 Types of Business Competition
Who is your competition? When you read that question, at least a handful of other company names should pop into your head. It’s important to know the companies you’re competing with for revenue, and it’s equally important to understand how you compete with them. Take...
Why Implementing a DEI Program is Important
The world is diverse, and that means workplaces are made up of people with a wide range of backgrounds. This diversity brings fresh voices and a variety of perspectives to your company. To reap those benefits, you want to build an inclusive workplace – which starts...
What’s Your Preferred Conflict Management Style?
According to Carrie Luxem, author of Soft Skills Playbook, “People think they’re good at [conflict management]—they’re not.” Conflict is something most of us experience on a near-daily basis in our lives. As a manager within your organization, managing that conflict...
Be a Leader, Not a Boss
When your employees see you coming, do they say, "Here comes help!" or "Here comes trouble!"? When an employee doesn't show up for work, are you scrambling to get other employees to pick up the slack, or are you rolling up your sleeves and pitching in to get the job...
Don’t Train in Vain: Develop an Employee Training Plan
Training time is only as valuable as you make it. Don't train in vain -- develop an employee training plan, and stick to it. Structure the time you have in your different types of training meetings to get the biggest bang for your training buck. Focus your training on...
Developing Leaders for the Future
As a leader in your organization, you’re all too familiar with the amount of work it takes to climb the company ladder. While some may be born leaders, others require a little extra cultivating and nurturing. Implementing a comprehensive leadership development program...
Do You Have a Minute?
Having an open door policy as a manager is an easy way of telling your employees, “I value your input and want to hear from you.” As more people work remotely, the term "open door" is less literal these days than it has been in the past. The purpose is the same,...
