Our Blogs > Leadership Articles
Leadership Blog
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Featured Article
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Recent Articles
Be a Leader, Not a Boss
When your employees see you coming, do they say, "Here comes help!" or "Here comes trouble!"? When an employee doesn't show up for work, are you scrambling to get other employees to pick up the slack, or are you rolling up your sleeves and pitching in to get the job...
The Importance of Soft Skills in the Workplace
Have you ever judged a doctor based on their “bedside manner” - the way they interact with and speak to their patients? If you answered yes, know you’re likely not alone. A doctor’s bedside manner – whether good or bad – is a result of their soft skills. These skills...
Don’t Train in Vain: Develop an Employee Training Plan
Training time is only as valuable as you make it. Don't train in vain -- develop an employee training plan, and stick to it. Structure the time you have in your different types of training meetings to get the biggest bang for your training buck. Focus your training on...
Developing Leaders for the Future
As a leader in your organization, you’re all too familiar with the amount of work it takes to climb the company ladder. While some may be born leaders, others require a little extra cultivating and nurturing. Implementing a comprehensive leadership development program...
Do You Have a Minute?
Having an open door policy as a manager is an easy way of telling your employees, “I value your input and want to hear from you.” As more people work remotely, the term "open door" is less literal these days than it has been in the past. The purpose is the same,...
Preventing Third-Party Harassment
As a manager, you’ve received extensive training on harassment in the workplace and your responsibilities in reporting and dealing with harassment claims. You already know how to handle harassment amongst your employees – but have you thought about harassment claims...
Is Industry Lingo Affecting Your Communication?
Every industry has its own lingo. These specialized words and expressions are spoken and understood freely among people who have been around for a while, but they may complicate communication for others. Here are a few examples: In retail and convenience stores, you...
Our Top 10 of 2022
It’s that time of year again, when the hustle and bustle of the holidays makes time speed up and before you know it a new year has begun. Before we close the book on 2022, however, we’d like to take some time to look back on our top 10 articles from the past year. Top...
Make Online Training Work for You with the Right LMS
It’s 5:00. Do you know where your knowledge is? As an effective leader, how your staff learns, retains, and implements knowledge is your responsibility. This goes far beyond what you may have traditionally considered “training.” From compliance training to task...
How Well Do You Know Labor Laws for Minors?
For many businesses in the service industry, employing minors is a good way to maintain shift coverage, especially during holidays or summers when students are on break. If your business employs minors, it’s imperative you know and follow all laws and guidelines...
Cause & Effect
Most people who volunteer for a charitable cause agree, it feels good to do good. Charitable giving can have the same positive effect on businesses. Many large corporations sponsor public fundraising events and offer matching donation programs for both the good of the...
How Your LMS Supports Learning Diversity
Employee training is not a one-size-fits-all solution. Each of your employees is a unique individual, and each has their own style of learning. In order to provide them with the best training experience possible, and give them the best chance for success, take...
