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Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Featured Article
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Recent Articles
Keeping Your Cool: The Five Mistakes Leaders Make
With summer temperatures on the rise and seasonal business heating up, keeping your cool may be a challenge some days. Success in leadership isn’t just about doing things right. It’s also about avoiding mistakes leaders make that, over time, can take a toll on your...
The What, Who, Why, and How of Neurodiversity
The term “neurodiversity” was coined by a social scientist more than two decades ago, but it’s only recently made it into mainstream business conversations. The more you understand it, the more you can create an inclusive environment where all your employees thrive....
5 Most Effective On-the-Job Training Strategies
There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...
5 Reasons to Implement Digital Signatures
More and more businesses are relying on digital signatures for important human resources documentation. It’s always been a challenge for HR professionals to manage and maintain documents requiring employee signatures, and that challenge is growing as more people to...
Get on the Fast Track with SMART Goals
You're in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of...
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
You’re Promoted! (Do You Become Friend or Foe?)
Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
What To Do if You’re Accused of Harassment
As a business owner, manager, or supervisor, you already know what you can do to create a respectful and harassment-free work environment. You know that you can prevent harassment by training your staff on how to recognize inappropriate behavior. And you should also...
Creating an Effective Training Environment
From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In the retail and service industries, it can sometimes be a challenge to create a distraction-free...
Failure Actually Is an Option
We’ve all heard the saying, “Failure is not an option.” While that may seem like a powerful motivational mantra, it’s simply not true in the real world. In business, failure is not only an option, it’s an opportunity. The most effective business leaders are like great...
Tips for Overcoming Management Challenges
Personnel issues are some of the biggest challenges in management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to employee training issues. Many leave you...
