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Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Featured Article
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Recent Articles
What’s in Your Nightmare?
Regardless of your stance on taking work home with you, occasionally there are still certain aspects of your job that may haunt you even after hours. These management nightmares make up the most stressful aspects of your job during the day, and if left unchecked can...
Coaching Vs. Training
Are your managers trainers or coaches? While it might seem like these are interchangeable roles, they are really two interdependent positions. Especially in today’s workforce where technology has transformed training techniques, trainers and coaches accomplish very...
You Might Be a Scary Boss If…
All employees have their own definitions of a “scary boss” – whether it’s someone who doesn’t understand boundaries, calls during vacations, blames others for their mistakes – and they can most likely immediately conjure a name and face to fit that definition. You...
The Hidden Costs of Doing Business (And How Training Can Help)
Running a successful business takes leadership, planning, financial know-how, and – usually – a little bit of luck. You can’t rely on any of these factors exclusively, though. Businesses that grow and thrive either have a leader who possesses all these traits or, more...
Innovative Ideas to Improve Your Business
We’ve all heard the saying, “if it ain’t broke don’t fix it,” but sometimes, you should be doing the exact opposite. It’s easy to get stuck in a rut following the same routines, performing the same duties, and using the same promotions day after day – but if you want...
Is Custom Online Training Right for You?
Online learning often falls into one of two categories: off-the-shelf courses or custom online training programs. Which one is the best option for your company? That’s a difficult question to answer, but the good news is that you don’t have to choose one or the other....
The 10 Strategic Elements of a Culture of Convenience
Ask anyone and they’ll tell you; life is easier when everything is simple and convenient. The same is true for your business - when you can streamline tasks and establish processes that keep everything running like a well-oiled machine, your job becomes a lot easier....
The Art of Delegation for Managers
A daily to-do list is a critical tool in any leadership position. Without one, your day will rule you instead of the other way around. If you’re not constantly evaluating your to-dos, however, your list will be more of a reminder of all the tasks you didn’t get to...
Controlling Your Responses to Stress
Stress is a normal part of life, both personally and professionally. You can’t always control the stressors you’re faced with, but you can usually control how you respond to them. Let’s take a look at the most common responses to stress. Common Responses to Stress We...
Overcoming Staffing Challenges
With the economy improving, as a business manager or owner, you can just sit back, relax, and watch the sales roll in, right? Not quite. As the labor market changes, the availability of applicants for staffing tightens. Many managers respond to this with a strategy of...
Five Ways to Incorporate Technology in Training
Not long ago, the concept of technology in training meant rolling out the TV cart for new employees to watch videos about your company policies. However, employee training has changed drastically in recent years. So put away those VHS tapes, and consider these five...
LMS Benefits – What Does a Learning Management System Do?
LMS stands for Learning Management System. That sounds simple enough, but what does it really mean? Let’s break it down based on the people an LMS benefits. What an LMS Does for Employees Employees are the largest set of a learning management system’s end users. LMS...
