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Your Competition is Changing – Are You Ready?
You’ve heard the joke about the two hikers and a bear, right? Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says, “You don’t think...
Featured Article
Your Competition is Changing – Are You Ready?
You’ve heard the joke about the two hikers and a bear, right? Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says, “You don’t think...
Recent Articles
10 Signs Of an Insecure Leader
Leadership is hard. Even on the best days, you’ll likely be faced with challenging situations and difficult decisions. Second-guessing yourself every once in a while is natural, but be careful. Too much internal doubt can mean you’re an insecure leader who seems to...
Importance of Compliance Training
When it comes to compliance risks, you can't afford not to train your staff. Training your employees on compliance topics is required by law in some instances, and strongly encouraged in all others. A simple read-and-agree approach is not enough. Your compliance...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
5 Steps to Decision Making with Empathy
Empathy is a popular concept right now, both in business and in life. What does empathy mean to you as a leader? Leading with empathy can look different for everyone, but in general, it means that your leadership decisions are guided by an understanding of the needs...
Reminder: Knowledge Retention Matters
Henri Barbusse, a French novelist from the late 19th century said, “People are machines of forgetfulness.” Around that same time, German psychologist Hermann Ebbinghaus coined the term “the forgetting curve,” referring to how knowledge retention declines over time....
Can’t We All Just Get Along?
Albert Einstein once said, “In the middle of difficulty lies opportunity.” When you’re knee-deep in a difficult situation, it may be hard to hold on to that perspective. Keep this in mind: Managing conflict effectively leads to positive change for you, your team, and...
Keeping Your Cool: The Five Mistakes Leaders Make
With summer temperatures on the rise and seasonal business heating up, keeping your cool may be a challenge some days. Success in leadership isn’t just about doing things right. It’s also about avoiding mistakes leaders make that, over time, can take a toll on your...
The What, Who, Why, and How of Neurodiversity
The term “neurodiversity” was coined by a social scientist more than two decades ago, but it’s only recently made it into mainstream business conversations. The more you understand it, the more you can create an inclusive environment where all your employees thrive....
5 Most Effective On-the-Job Training Strategies
There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...
5 Reasons to Implement Digital Signatures
More and more businesses are relying on digital signatures for important human resources documentation. It’s always been a challenge for HR professionals to manage and maintain documents requiring employee signatures, and that challenge is growing as more people to...
Get on the Fast Track with SMART Goals
You're in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of...
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
