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Barriers to Effective Communication
George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...
Featured Article
Barriers to Effective Communication
George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...
Recent Articles
You’re Promoted! (Do You Become Friend or Foe?)
Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
What To Do if You’re Accused of Harassment
As a business owner, manager, or supervisor, you already know what you can do to create a respectful and harassment-free work environment. You know that you can prevent harassment by training your staff on how to recognize inappropriate behavior. And you should also...
Creating an Effective Training Environment
From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In the retail and service industries, it can sometimes be a challenge to create a distraction-free...
Failure Actually Is an Option
We’ve all heard the saying, “Failure is not an option.” While that may seem like a powerful motivational mantra, it’s simply not true in the real world. In business, failure is not only an option, it’s an opportunity. The most effective business leaders are like great...
Tips for Overcoming Management Challenges
Personnel issues are some of the biggest challenges in management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to employee training issues. Many leave you...
What Potential Employees Want from You
Even with unemployment rates higher than we’d all like to see, searching for potential employees is still a challenge. In fact, a survey of human resources professionals reports that recruitment is a top concern for 2021. Just as you have a specific set of ideals in...
Mistakes Marketers Make
Marketing is an exciting part of doing business. Proud business leaders can’t wait to get the word out about what they have to offer. Be careful, though. Great marketing can kill a bad business. Watch out for these top 10 mistakes marketers make. Top 10 Mistakes...
Explain, Maintain, and Train
Employee Handbook Best Practices Your employee handbook puts all the policies and procedures that govern your business in one central location. At its most basic level, its purpose is to inform. When managed effectively, its reach can be far greater than that. Use the...
How Your LMS Makes You SMART
The concept of SMART goals has been around for a while. It states that goals should be: Specific. Measurable. Attainable Realistic. Timely. The SMART goal-setting acronym can be applied to any type of goal, from leadership goals to personal wellness goals....
You’ve Received a Harassment Complaint – Now What?
Preventing harassment at your company is vital to creating and maintaining a productive work environment where all employees are treated with respect. Unfortunately, though, even when you do all you can to prevent harassing behavior, it can still happen. If it does,...
Lead, Don’t Manage
Everyone has room to improve. We all know that about ourselves -- and probably even know the areas of our leadership that need improvement -- but making the necessary changes is never as easy as it seems. If you really want to bring about positive change for yourself,...
