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Are Your Employees Prepared for an Active Shooter?
With the threat of active shooter incidents becoming a frightening reality, training employees to respond effectively is a necessity. Active shooter training such as the FBI’s “Run. Hide. Fight.” video equips employees with tools to mitigate fear, empowers them to...
Featured Article
Are Your Employees Prepared for an Active Shooter?
With the threat of active shooter incidents becoming a frightening reality, training employees to respond effectively is a necessity. Active shooter training such as the FBI’s “Run. Hide. Fight.” video equips employees with tools to mitigate fear, empowers them to...
Recent Articles
How Team Training Impacts Your Customers
Ever wonder if your staff’s internal disagreements, disorganization, communication breakdowns and low morale are affecting your customers? Stop wondering and accept it: You can’t hide that negativity from the people who visit your operation. In fact, your customers...
Year in Review – RTO®’s Most Popular Topics for 2018
It’s hard to believe 2018 is winding down. We’ve been busy here at Ready Training Online, and we’re sure you have been, too. In case you missed these articles, here’s a recap of the our most popular topics from 2018:Barriers to Effective CommunicationDo you ever feel...
Technology Vendors Versus Partners
Companies have needs, and they look to other companies to fill those needs. No matter what service or product you’re looking for, as you shop for solutions, it’s important to know the qualities of technology vendors versus partners. Ask these questions to...
What’s Your Story?
Donald Miller, author of Building a StoryBrand: Clarify Your Message So Customers Will Listen, wrote, “The only reason our customers buy from us is because the external problem we solve is frustrating them in some way. If we can identify that frustration, put it into...
3-Step Plan for Effective Training
Your customers have a lot of choices, so why should they choose you over your competition? The answer is all around you. It’s your staff. Your team members make or break customer loyalty through the service they provide. This goes far beyond what you might think of as...
Top 5 Trends in Employee Development
Leaders in human resources have identified some top trends in employee development that should capture the attention of training administrators, managers, and supervisors across all industries. The over-arching theme of trends points to one thing: learning is...
Managing Multiple Generations
If you’re like most service industry managers, your employee list might look like a multi-generational family tree. It’s common for operations in our industry to employ people of all different ages and generations. From the teenager who is trying to figure it all out...
Promoting from Within to Control Staffing Costs
You’ll decrease turnover, reduce hiring costs, and improve morale when you implement a staff development policy that focuses on promoting from within. Developing employees to build a career at your company – rather than just clock in and out every shift – will...
How to Lead Successful Training Sessions
Any successful employee training program is multi-faceted. In addition to formal training, short in-person training sessions are critical to your team's overall success. Whether you are following up on an online harassment course, training on a new promotion, or...
Employee Recognition for a Job Well Done
Employee recognition is a sure way to encourage a team environment, but it won't happen overnight. You can speed up the process by recognizing team members for their continued efforts. There are so many ways to reward employees for consistently good behavior -- and...
Use Technology to Transform Employee Training
Implementing training technology is an investment in your workforce. Just like other parts of your business, training is a two-way street—when you make an investment in your employees, they’ll be more invested in your long-term goals and profits. When your employees...
How to Meet Your Staffing Goals
Staffing is a challenge in most every industry, but labor shortages are hitting the service industry particularly hard right now. While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals....
